Complaints Policy

Envision views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at Envision knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

If you are not happy about a service that you receive, it is usually best to let the person who is providing the service know, either by email, telephone, letter or in person. 

If you don't know who to contact you can write directly to:

The Complaints Co-ordinator, Envision, CAN Mezzanine Borough, 7-14 Great Dover Street, London SE1 4YR

For more information, you can view our full Complaints Policy here.